Refund Policy

valormen.shop is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

✅ What Qualifies for Refund, Resend, or Return

1. Order Delays

• USA: Eligible after 45 days from departure
• Brazil: 110 days due to customs delays
• Other countries: 100 days for certain shipping lines

Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.

2. Orders Not Received

• If tracking shows “delivered,” no refund or resend will be provided
• If not received, a non-delivery certificate is required from your local post office

3. Damaged Products

• Full refund or replacement for severely damaged items
• Partial refund for minor damage (e.g., small scratches)
• No refunds for packaging damage caused by international shipping
• Claims for electronic products must be submitted within 30 days

4. Incorrect or Missing Products

• Full refund or replacement for incorrect items
• Partial refund or resend for missing non-critical parts
• For size-related issues, include a photo with measurements

5. Order Cancellations

• Full refund if canceled before processing or shipping
• No cancellations for customized or pre-order items once payment is completed

📩 How to Submit a Dispute

• Provide clear photos or videos of damaged products
• Include screenshots of complaints (name, date, and content visible)
• Return the product if requested by our support team

⚠ Important Notes & Exceptions

1. Dispute Deadlines

Disputes must be filed within 7 days of delivery or the expected delivery date.

2. Force Majeure

We are not responsible for delays caused by uncontrollable events, including:

• Natural disasters
• Epidemics
• Customs delays
• War or civil unrest

3. Shipping Method Restrictions

No disputes are accepted for non-trackable shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for regions with known delivery limitations or high-risk zones.

5. Returns

• Returns must be authorized in advance
• Unauthorized returns will not be processed
• Returns must be shipped within 30 days of receipt

6. Service-Based Products

Services (such as packaging or photography) are non-refundable once fulfilled.

7. Unacceptable Disputes

• Change of mind
• Product appearance differs from expectations without defects
• Delays caused by customs or natural events
• Incorrect item ordered or wrong address provided

📌 Additional Information

• No disputes once an order is marked as “closed”
• No disputes for the following shipping methods:
  • PostNL
  • Electric PostNL
  • CJPacket EUB
  • CJPacket Postal Route
  • CJPacket Railway Economy
• Disputes not accepted for high-risk destinations
• Returns are only accepted at designated warehouses
• No refunds for low-quality services unless inspected and approved
• Expanded unacceptable disputes include odors, deleted tracking info, customs issues, and more

💬 Need Help?

If you’re unsure whether your order qualifies for a refund or resend, please contact our customer service team:

Email: support@valormen.shop

We’re here to help make your shopping experience smooth and worry-free!